We take privacy very seriously
Privacy Policy
Introduction
Welcome to Rejuvenate Physio (“we,” “our,” or “us“). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website.
By using our website, you consent to the practices described in this Privacy Policy. Please read this document carefully and feel free to contact us with any questions or concerns.
Policy
All patient information is private and confidentiality of patient information must be maintained at all times. The rights of every patient are to be respected. All information collected by this practice in providing a health service is deemed to be private and confidential.
This practice complies with Federal and State privacy regulations including the Privacy Act 1998, the Privacy Amendment (Private Sector) Act 2000 as well as the standards set out in the RACGP Handbook for the Management of Health Information in Private Medical Practice 1st Edition (2002).
Under no circumstances are employees of this practice to discuss or in any way reveal patient conditions or documentation to unauthorised staff, colleagues, other patients, family or friends, whether at the practice or outside it, such as in the home or at social occasions. This includes patient’s accounts, referral letters or other clinical documentation.
Physiotherapist and medical centre staff are aware of confidentiality requirements for all patient encounters and recognise that significant breaches of confidentiality may provide grounds for disciplinary action or dismissal.
Everyone working in the practice is aware of the privacy policy and has signed a privacy statement as part of their terms and conditions of employment. This privacy statement continues to be binding on employees even after their employment has terminated.
Policy
All employees of this practice are issued with the privacy policy and sign a privacy statement as part of their terms and conditions of employment. The policies and procedures of the practice are further explained during the induction of new staff members, and the induction form is signed by the new employee as confirmation that they understand and accept their obligations in relation to patient privacy and the confidentiality of medical information.
Information We Collect
- 4.1. Personal Information: We may collect personal information that you voluntarily provide when using our services, such as your name, email address, postal address, phone number, and other data. This includes information provided during account registration, subscription to newsletters, or contact inquiries.
- 4.2. Automatically Collected Information: We automatically collect certain information when you visit our website, such as your IP address, browser type, operating system, referring URLs, and pages visited. This data is used to improve our website and enhance your user experience.
How We Use Your Information
We may use your information for the following purposes:
- to enable you to access and use our website and services;
- to operate, protect, improve and optimise our website, services, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;
- to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
- to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting;
- to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;
- to monitor and analyze usage patterns to enhance our website’s functionality and security;
- to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties; and
To whom do we disclose your personal information?
We may disclose personal information for the purposes described in this privacy policy to:
- our employees and related bodies corporate;
- third party suppliers and service providers (including providers for the operation of our websites and/or our business or in connection with providing our products and services to you);
- professional advisers, dealers and agents;
- payment systems operators (eg merchants receiving card payments);
- our existing or potential agents, business partners or partners;
- our sponsors or promoters of any competition that we conduct via our services;
- anyone to whom our assets or businesses (or any part of them) are transferred;
- specific third parties authorised by you to receive information held by us; and/or
- other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.
Data Security Measures
We take data security seriously. We implement reasonable and appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security assessments.
Sharing of Information
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent. However, we may share your information with trusted service providers who assist us in operating our website, subject to strict confidentiality agreements.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to collect information about your browsing behavior. You can manage your cookie preferences through your browser settings. Please review our Cookie Policy for more information.
Your Rights
- 9.1. Access: You have the right to access the personal information we hold about you. You can request a copy of your information by contacting us.
- 9.2. Correction: If you believe the personal information we hold about you is inaccurate or incomplete, you can request corrections.
- 9.3. Deletion: You have the right to request the deletion of your personal information.
- 9.4. Objection: You can object to the processing of your personal information for certain purposes, such as direct marketing.
- 9.5. Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the revised Privacy Policy on our website.
Contact Us
For any questions or concerns regarding your privacy, you may contact us using the following details:
Rejuvenate Physio
Email: admin@rejuvenatephysio.com.au
Effective: 8 April 2024
Updated: This Privacy Policy was last updated on 8 April 2024.
